Payments & Credits

Last updated: 17 October 2026

1. Credits

• Researches on FindDepth use prepaid credits. Current credit packs and prices are shown on the website; prices may change, but changes do not affect credits already purchased.
• Payments are processed by an authorised third-party payment provider. We do not receive or store your card details.
• Credits are added to your account immediately after payment is confirmed.
• Purchased credits do not expire; they stay in your account until you use them or the account is closed. Promotional credits may carry an expiry date, which is stated with the promotion.
• Credits have no cash value and may not be transferred, sold or exchanged for money. Each promotional code may be redeemed once per account.

2. How credits are used

• The number of credits a research uses depends on its scope. Credits are deducted when it ends, for what it actually used.
• A research can be started when your balance is above 100 credits. If a research uses more than your balance, the balance may go below zero; the difference is settled from your next top-up.
• If you stop a research, the credits used up to that point are deducted.
• If a research cannot be completed because of a problem on our side, no credits are deducted.

3. All sales are final

Credits are a digital service delivered immediately upon purchase. By completing a purchase, you request immediate delivery and acknowledge that all purchases are final and non-refundable, except where a refund is required by applicable law.

4. Payment or delivery problems

If you are charged but your credits do not appear in your account, or if you are charged incorrectly (for example, charged twice), contact us at info@finddepth.com from your account’s email address. After verifying the payment, we will add the missing credits or correct the charge.